Frequently Asked Questions
Answers to Common
Spa Questions
Get answers to frequently asked questions about our spa services, treatments, policies, and more. Find the information you need to prepare for your visit and make the most of your experience.
Location
The Spa is conveniently located just off of Rt. 128, Exit 23, Route 35, Danvers. Take a right off of the exit, through one set of lights, spa is on the right across from Dunkin Donuts.
Spa Treatment and Services
Depending on the time of your appointment, please arrive at least 30 minutes prior to use the amenities. We are pleased to offer guests a relaxing lounge with complimentary tea or coffee.
When receiving multiple services or enjoying one of our spa experiences, please enjoy our Himalayan salt stone sauna, steam room, and hot tub. We provide our guests with a rove, sandals and towel. Please bring your bathing suit.
Private locker rooms for both men and women are available.
Please refrain from bringing jewelry or other valuables to the spa. Regretfully, we cannot be responsible for the loss or damage of personal articles.
Please arrive 15 minutes prior to your scheduled spa treatment to ensure your full service. By arriving early, you’ll be able to relax and fully enjoy your spa experience. Please remember that each appointment is precisely timed, so late arrival may require your treatment to be shortened or rescheduled. If this happens, we will try to accommodate you, but we cannot guarantee your full service.
The spa is an oasis of peace and quiet. It is an adult-oriented atmosphere and is designed for persons over fourteen years of age.
In consideration of all our guests, cell phone usage is not permitted in the spa. Guests are welcome to use your phones outside, or you are welcome to use our phones should the need arise.
Spending the day with us? Our menu offers healthy, delicious lunches made to order. Spa lunches are available for groups of four or more and for full-day packages. Food and beverage is not allowed to be brought into the spa. We have a beverage bar with water, coffee and tea for all guests of the spa.
Our professional spa staff will assist you in determining which spa treatments will meet your needs and ensure a relaxing and enjoyable experience.
We suggest arriving 15 minutes prior to your spa services so that you have time to change and relax in our spa lounge area.
Arriving late will limit the time allotted for your treatment. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will apply.
You may wear whatever is comfortable. A robe and sandals will be provided if you are having multiple treatments or a body treatment or massage.
Most massage and body treatments are enjoyed without clothing; however, you may wear whatever is comfortable for you. Our professional staff is trained to drape towels or sheets discreetly to protect your privacy at all times.
If anything should interfere with your comfort or relaxation, we encourage our guests to speak up and tell their spa therapist or spa director. Whether it is the temperature in the room or the pressure of the massage, our staff will ensure your spa experience is enjoyable.
Gratuities are not included in spa service prices. Gratuities are at your discretion based on your level of satisfaction. Most guests choose to leave a 20% gratuity for spa services.
Our spa environment is one of tranquility and relaxation. Please extend quiet consideration to other guests and respect their privacy. We request that all cell phones be turned off or silenced in the spa.
Spa Policies
Appointments may be scheduled at the Spa or by phone – 978-777-7278. We recommend reservations for multiple services be scheduled a minimum of one week in advance. If you are looking for an appointment on a weekend, we recommend three weeks notice. A credit card will reserve your appointment for a spa package or any service.
The spa is the perfect way to let go while living it up in grand style. If you have a group of four or more people, please call to speak to our booking specialists. We will arrange a special day tailored to your personal needs.
Parties require a credit card to secure reservations. Gratuities will be added to a credit card for groups of 4 or more. To avoid cancellation fees, all groups are required to cancel 72 hours prior to the scheduled appointments.
Book a “Girls Night Out Spa Party”, “Spa Birthday Party”, “Evening at the Spa” or “Bridal Group”.
Please call 978-777-7278 for details.
As a courtesy to our server providers at Maison Esthetique Christiane Bourque Spa, please provide a minimum of 48 hours notice should you need to cancel or reschedule an appointment. You will be charged the full cost when an appointment is a no-show or a last minute cancellation.
For groups of three or more please provide a minimum of 72 hours notice should you need to cancel or reschedule your appointments.
We accept Visa, Mastercard, American Express and Discover credit cards, Spa Finder Cards, debit cards, and personal checks (under $200). Spa Finder Cards can be used for services only. There is a $20.00 charge on all returned checks. Services and prices are subject to change.
Spa products may be returned unopened within 14 days for merchandise credit. All sales are final on opened products. No refunds on gift cards.
Gratuities are not included in the price of services or packages. Gratuities are graciously accepted by Spa personnel.
Gratuities are accepted in the form of cash or Venmo. Gratuity envelopes are available at the reception desk when you check out. If needed, we can add gratuity to a credit card. We cannot accept gratuities from gift cards.
Group of four or more will have an automatic 20% gratuity added to their service providers.
Spa gift cards make an ideal gift for any occasion. Gift cards may be purchased online, over the phone, or at the Spa (978-777-7278).
Gift cards are transferable but non-refundable. Gift cards are redeemable for products and services and gratuities may not be added to the card.
The Spa is not responsible for lost or stolen gift cards. Gift cards expire 7 years from the purchase date.
We are committed to protecting your privacy. Your payment and personal information are always safe and confidential. Our software is the industry standard and among the best available today for secure commerce transactions.
The spa takes the health and safety of our employees and clients seriously. We are adhering to the social distancing, hygiene protocols, and cleaning and disinfecting standards set by the state.
We are proud of our accomplishments
The Spa takes the health and safety of our employees and clients seriously.
We are adhering to the hygiene protocols and cleaning & disinfecting standards set by the state.
